Welcome to the online platform of Limehouse Florist, your trusted provider of flower delivery services in Limehouse and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions (“Terms”), which together with our Privacy Policy, govern the provision of services by Limehouse Florist. If you disagree with any part of these Terms, please do not use our website or purchase any products or services from us online.
These Terms & Conditions apply to all online sales, deliveries, and services offered by Limehouse Florist to individual customers and corporate clients within Limehouse and the neighbouring areas. By placing an order, you confirm your understanding and acceptance of these Terms.
Limehouse Florist provides an easy and secure online platform for customers to purchase floral arrangements and related products for delivery in Limehouse and nearby localities. When submitting an order through our website, you agree to supply current, complete, and accurate information for all purchases made. It is your responsibility to ensure that the order details, including delivery instructions and recipient information, are correct before placing the order.
Once you submit your order, you will receive a confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. We reserve the right to refuse, decline, or limit any order at our sole discretion, including for reasons of availability, geographical coverage, or suspected fraud.
Should we be unable to fulfil your order, we will notify you as soon as possible and either offer an alternative product or a full refund.
All products are subject to availability. While we endeavour to ensure stock levels are accurately represented online, there may be rare instances where an item becomes unavailable after an order is placed. In such cases, we will attempt to contact you to propose a suitable substitution of equal or higher value at no extra cost. If you do not wish to accept a substitute, you may cancel the affected part of your order for a full refund.
Substitutions may be made during peak periods where certain flowers or materials are in short supply. We ensure that any substitute closely matches the original in terms of style, colour, and value, reflecting the spirit of the arrangement selected.
All prices are displayed in GBP (£) and are inclusive of VAT where applicable. Occasionally, our prices may change due to seasonal supply, market conditions, or promotional offers. The final price of your order will be as stated on the order confirmation page at the time of purchase.
Payments for online orders must be made at the point of purchase, using the secure payment options listed on our website. We accept major credit and debit cards, as well as other payment methods clearly presented at checkout. By submitting your payment information, you represent and warrant that you have the legal right to use any card(s) or payment method(s) submitted in connection with your purchase.
We reserve the right to cancel your order if payment is not received in full, if your payment is declined, or if we suspect fraudulent activity.
Limehouse Florist offers local delivery within Limehouse and adjoining areas. Delivery charges, if applicable, will be clearly communicated at checkout prior to payment. Delivery dates and times are subject to confirmation upon placement of orders and may be affected by factors outside our control, such as adverse weather or traffic conditions.
We will endeavour to deliver your order on the requested date and time. If no recipient or authorized person is present at the delivery address, we will attempt to follow your delivery instructions (such as leaving flowers in a safe place or with a neighbour). It is your responsibility to provide accurate delivery details and instructions. We cannot accept responsibility for failed deliveries when incorrect or incomplete details are provided, or when no safe alternative delivery arrangement is possible.
If you wish to amend or cancel your order, you must notify us as soon as possible. Due to the perishable nature of flowers and related products, amendments or cancellations can only be accepted prior to the commencement of preparation or dispatch. Where the preparation or dispatch process has already begun, cancellations may not be possible, or a cancellation fee may apply.
If your cancellation request is accepted before preparation has started, you will receive a full refund via your original payment method. Amendments, including changes to the delivery address, recipient details, or message card, may only be possible if requested in time, and cannot be guaranteed if the order is already being processed.
Due to the customised and perishable nature of our products, returns are generally not accepted except where goods are faulty, damaged upon arrival, or do not conform to the description on our website. Should you experience issues with your delivery, please contact us within 24 hours of receipt, providing photographic evidence where possible, so we may promptly resolve the matter.
After assessing the reported issue, we will offer an appropriate remedy, such as a replacement or refund, depending on the circumstances. Refunds will only be processed to the original payment method and may take several working days to appear, depending on your bank or payment provider.
Limehouse Florist is not liable for any failure to perform, or delays in performance of, any of our obligations under these Terms that are caused by events outside our reasonable control. Such events include but are not limited to natural disasters, extreme weather conditions, strikes, governmental actions, pandemics, delivery carrier delays, or accidents.
We will contact you as soon as possible in the event of such an occurrence and will make every effort to fulfil your order as soon as circumstances allow.
Limehouse Florist will not be liable for any indirect, special, incidental, or consequential losses or damages, including loss of data, business, revenue, or profits, arising out of the use or inability to use our website or services. Our liability in relation to any products purchased shall be limited strictly to the purchase price paid for that product.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited by law.
By using our online flower delivery services, you agree to:
All content featured on our website, including text, images, logos, product descriptions, and design, is the intellectual property of Limehouse Florist or its licensors. No part of the website or its contents may be reproduced, distributed, or used for any purpose without our express written permission.
Your privacy is important to us. We process and store your personal information in accordance with applicable data protection laws and our Privacy Policy. By placing an order via our website, you consent to the collection, use, and processing of your data as outlined in our Privacy Policy, for the purposes of fulfilling your order and providing the best possible flower delivery experience in Limehouse and surrounding areas.
Limehouse Florist reserves the right to amend these Terms & Conditions from time to time. Updated Terms will be posted on this page, and it is your responsibility to review them regularly. Continued use of our website and services following amendments constitutes your acceptance of the revised Terms.
These Terms & Conditions and any disputes arising in connection with them or our services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall remain in full force and effect.
These Terms & Conditions, together with any referenced policies, represent the entire agreement between you and Limehouse Florist with respect to your use of our online flower delivery services and supersede any prior agreements or understandings.
If you have questions or concerns regarding these Terms & Conditions, or if you wish to discuss an online order, please contact us via the communication channels provided on our website. Our team is committed to providing excellent customer service to all clients across Limehouse and surrounding areas.
Note: These Terms & Conditions apply to all Limehouse Florist customers using our online platform for flower delivery across Limehouse and neighbouring localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Limehouse, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Limehouse.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
