At Limehouse Florist, we are committed to delighting our customers with beautiful, fresh flowers on every order. As a trusted local florist serving households and businesses in Limehouse, your satisfaction is our priority. Every bouquet is hand-arranged on the day of delivery to ensure maximum freshness and impact for your special moments.
Your flowers should arrive stunning and in perfect condition. In the unlikely event that your order is damaged on arrival or does not meet our freshness standards, please notify us promptly on the day of receipt. We kindly request that you provide photographic evidence of the problem so we can assess and resolve your issue more efficiently. The sooner we hear from you, the sooner we can make things right.
All our flowers are covered by our Limehouse fresh flower guarantee. We promise that your blooms will stay fresh and vibrant for at least five days from the delivery date, provided basic care instructions are followed. If your flowers wilt or fail to thrive prematurely within this timeframe, please let us know, and we’ll investigate further to uphold our promise to you.
If your order was damaged, incomplete, or failed to meet freshness expectations, you are entitled to either a full refund or a replacement arrangement—whichever you prefer. Once we have received photographic evidence and verified the issue, we will process your preferred solution swiftly. Our team is dedicated to ensuring every Limehouse delivery meets both our standards and your expectations.
We believe in open dialogue and fair resolutions. If you have concerns or a complaint about any aspect of your experience with us, please contact our customer care team with your order details and a clear description of the issue. All complaints are investigated thoroughly and confidentially. We aim to respond within one working day and to fully resolve complaints within three working days wherever possible. Your feedback is important and always helps us improve further as your local Limehouse florist.
As proud members of the Limehouse community, we value every customer, whether you are a nearby household, local business, or regular recipient. Our team is passionate about brightening your day with gorgeous, fresh flowers and efficient, friendly service. Thank you for choosing Limehouse Florist — your local destination for guaranteed fresh flowers and peace of mind.
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